RULES & POLICIES
GENERAL
- No one is allowed to use Monk’s studio. It is completely off-limits.
- Towels and linens are all cotton and of excellent quality.
- Pillows are synthetically stuffed with poly fibers.
- There is one ready to use bathrobe per bedroom.
- Brand, new bath back brushes are provided for each bedroom. Please feel free to take the back brush you used during your stay with you when you leave.
- Showers – each shower has a bottle of daily shower cleaner in the shower. Please spray it on the shower’s glass and tiled walls and leave it to clean the shower by itself.
- Toys, books, games are in the living room. Please ensure they are put back properly. No toys must leave the house. Especially no small toys in the pool or toilets, i.e., Lego pieces. There is an older x-box in the studio suite. There are various outdoor games in the garage such as horseshoes, bocce ball, cornhole, ladder toss, bean bag toss, spike ball, ring toss, etc.
- You must bring your own pool inflatables. The maintenance person, if available, can help you inflate them.
- Please take all items with you when you leave.
KITCHEN RULES
- The sub-zero fridge freezer has ice and water available in the door.
- No grease or oil to be put down the sink or garbage disposal because this plugs up the septic system.
- Be careful not to wash food that remains in the sink, down the drain. Please throw kitchen scraps in the garbage or into the white pail for composting.
- To simplify the inventory process, please return any kitchen or other items throughout the house, back to where you originally found them.
- Kitchen cleaning products and garbage bags are found under the sink.
- Please do not take any kitchen cutlery outside to avoid misplacing or losing pieces. Plastic cutlery can be taken outside.
- NOISE – Please try to avoid making any loud noises between 9:00p.m. to 8:00 a.m. to allow neighbors a peaceful night’s sleep. Generally, keep the noise level down.
- If any neighboring residents report excessive noise or unruly behavior, we may have to evict you from our property and terminate the vacation rental agreement. This could result in loss of the security deposit and rental fees.
- In case of any disputes or neighbor complaints, it’s your responsibility to notify the Owners as soon as reasonably possible.
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CANCELLATION & REFUNDS
- A cancellation policy is automatically applied to all rental contracts.
- Rental contracts will be fully refundable for up to 48 hours after the booking is confirmed. Cancellations must occur 28 days before firsts day possesion (3:00 pm Hawaii time).
- For all rental contracts, if more than 48 hours has occurred after booking, renters can cancel before check-in and get a full refund minus the first 30 days of rent in additon to the service fee.
- If we can re-book your spot, then you will receive a full refund or a partial refund.
Cancelling during your stay:
- Should anything be found to be unsatisfactory during your stay, please tell us so that we can remedy it. Should we not be able to find a solution, you may cancel your booking, and we offer a partial refund on a pro-rated basis.
- If we cancel your reservation, we will give you a full refund.
Refunds and unexpected events:
- If you are eligible for a refund, you’ll get it automatically within 15 – 30 days or sooner.
- If something causes you to cancel your stay unexpectedly, please tell us so we can try to fix it or help you get help. We may offer you a partial refund.
Security Deposit:
- A $1,500 security deposit is required. You will be refunded this within 10-30 days after check-in if applicable.
- Liability – you must accept responsibility for yourself, any guests, the house, property, and pool. You must sign a waiver that removes us as owners of any personal liability, and that the responsibility is yours and that you are willing to assume all risk. We strongly suggest you buy your own insurance.
PATIO, POOL & BALCONY
Pool:
- Guests should shower before entering the pool to remove sand, dirt, and sunscreen.
- Do not let objects like food wrappers or small toys get into the pool. They can get stuck in the pipes or break the pumps and cost you up to $2,000 to repair.
Don’t Change Molokai – Let Molokai Change You
